FAQ's - IHG Rebate Center

Rebate Frequently Asked Questions
  1. Help, I lost my hotel stay bill! Now how do I get my rebate?
  2. I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
  3. How do I check on the status of my rebate?
  4. Is there a limit to the number of rebates I can submit for?
  5. I checked the status of my rebate and it states that my submission is invalid. What do I need to do to receive my rebate?
  6. How long do I have to resubmit my rebate?
  7. If I complete the online submission, why do I still have to mail in the form and required information?
  8. Why does it take up to 8 weeks to process rebates?

Help, I lost my hotel stay bill! Now how do I get my rebate?
Not to worry. When you simply contact the hotel you stayed at, they can easily get you another copy.

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I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
Promotions such as rebates are carefully planned for very specific timeframes. If the postmark date has passed for your rebate, unfortunately you will not qualify. But truthfully, what makes a rebate special is the fact that they aren't offered all the time - so check your dates and apply promptly!

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How do I check on the status of my rebate?
Checking the status of your rebate is easy. You can check the status of your rebates by simply clicking on Track A Rebate and completing the requested information. If you prefer to call to get the status of your rebate, you may utilize our automated voice response service to quickly get the status of your submission. To utilize this service, simply dial the toll-free number provided on your rebate form.

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Is there a limit to the number of rebates I can submit for?
Rebate limits are clearly outlined in the terms and conditions of each promotion. Please be sure to read these carefully.

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I checked the status of my rebate and it states that my submission is invalid. What do I need to do to receive my rebate?
If you are invalid due to missing information such as original UPC or other proof of purchase, you may submit the missing information to:

IHG Rebate Program
Resubmission Department
P.O. Box 540156
El Paso, TX 88554-0156

Be sure to include your name, address, phone number and tracking number.

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How long do I have to resubmit my rebate?
If you receive an email or postcard stating that your rebate is invalid we encourage you to resubmit with the correct information within 30 days of the email send date or postcard mail date. Please resubmit to the following address:

IHG Rebate Program
Resubmission Department
P.O. Box 540156
El Paso, TX 88554-0156

Be sure to include your name, address, phone number, promotion name and tracking number.

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If I complete the online submission, why do I still have to mail in the form and required information?
By completing the online submission process, your rebate can be expedited through the process once we receive the paperwork. This also ensures that all information required to validate your rebate is accurately captured. You still must mail in the rebate form and all supporting documentation to validate your claim to ensure that the correct product was purchased during the promotional period.

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Why does it take up to 8 weeks to process rebates?
We handle millions of rebates; each request is handled separately. This level of individual attention is why it can take up to 8 weeks to process a rebate.

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